Security & Privacy

WEBSITE AND APPLICATIONS

This Privacy Policy describes the information collected by The Secret Mountain, La Montagne secrète and/or Folle Avoine Productions (“we,” “us” or “our”) through our mobile applications and website and how we use that information.

We Collect Limited Information with Our Applications

When you download and use our mobile applications, we don’t require you to provide any information and we don’t collect any information about you or your device.

We Comply with the Children’s Online Privacy Protection Act

Our website and mobile applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

To Receive Our Newsletter, We Need Your Email Address

We provide a free, optional newsletter that parents can elect to receive by submitting a request on our website at www.thesecretmountain.com or www.lamontagnesecrete.com.  Our collection of email addresses to send newsletters is made under Section 312(c)(3) of the COPPA rules effective July 1, 2013, which require that we notify you that:

(i) we are collecting the email address for the sole purpose of sending the newsletters;

(ii) we use the email address solely for that purpose and the email address is not combined with any other information; and

(iii) you may opt out of receiving the newsletter at any time by unsubscribing.

When You Request Support, You May Send Us Email

We allow users to contact us if they have support questions about use of our mobile applications. If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”). We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013.

Information Sharing and Disclosure

We use your email address only for the purpose of sending the newsletter to you. We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances:

(i) We share your email address with our newsletter provider to deliver our newsletter to you.

(ii) We may share your Support Information with our support providers, but only for the purpose of providing support to you.

(iii) We may share your email address and/or Support Information: (a) to protect the security or integrity of our website and Apps, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013.

Cookies

When you visit our website, we may send cookies to your computer that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.

Links to Third Party Sites

We may provide links and/or connections to third-party web sites or services from our website (we don’t allow links within our mobile applications). We are not responsible for the privacy practices or content of these third-party sites.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please send us an email at info [at] thesecretmountain [dot] com or info [at] lamontagnesecrete [dot] com

Last updated October 1, 2013

COMMERCIAL TRANSACTIONS ON THE WEBSITE

We guarantee the security of all transactions carried out through our website . All information that is submitted is encrypted and cannot be read during the transfer of data to your financial institution. Therefore, you can enter your name, full address and credit card number in complete security.  Thanks to our secure MONÉRIS – GeoTrust ® gateway, all transactions carried out through the Renaud-Bray site are secure.

Like being at the bank!

The MONÉRIS – GeoTrust ® secure payment solution is certified and is used to carry out secure transactions in real time using a credit card, debit card, or smart card. The MONÉRIS – GeoTrust ® secure payment solution meets industry standards and provides the highest possible level of security.

Encryption

Encryption is a technique designed to ensure the security of transactions carried out through a public payment system, such as those made through the Internet. The purpose of encryption is to scramble the information in such a way that the original message cannot be deciphered in whole or in part.  Encryption “locks” access to the information, the intended recipient of the message being the only one who holds the key required to unlock it.

Security protocols

Security comprises the two following components, among others: encryption and integrity of the data. We ensure that the information processed with MONÉRIS – GeoTrust ® solution is the same information that was originally sent. MONÉRIS – GeoTrust ® operates using reliable protocols in order to comply with a high level of integrality.

Privacy

We are committed to protecting your personal information and privacy. We only use the information that you submit to fulfill your orders.  When you place your order, we need to know your name, e-mail address, the shipping address and your credit card number and expiry date. With this information, we are able to process and track your orders.  The Secret Mountain does not sell, market, or lease your information to third parties.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser, to enable our systems to recognize your browser and to provide certain purchasing features.  The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to make the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Contact

This promotional and commercial website is owned by The Secret Mountain (La Montagne secrète), a part of Folle Avoine Productions located at 3816 Royal Avenue, Montréal QC H4A 2M2, Canada.